DSV team proves its worth
A testing time for the Lincolnshire MAN franchisee
A team at DSV Commercials in South Killingholme is among the top five MAN service providers in the world.
The accolade follows a series of rigorous theory and practical tests of more than 1,000 MAN servicing and repair franchises in one of five regional 2010 Service Quality Award competitions.
DSV Commercials was announced as the overall winner of Region North, comprising the UK, Ireland, Norway, Denmark, Finland and Iceland.
The South Killingholme team was captained by Director Chris Marshall and included Parts Manager Mick Mason, Service Manager Steve Gollings and Contract Administrator Ian Spencer.
Marshall said: “We’re very, very proud, especially as this is the first time we’ve entered the competition. We’ve always performed at the highest level, but it’s nice to be formally recognised for our hard work and achievements.”
The qualifying rounds featured various themed tests on policies and procedures, technical issues and parts supply and customer service and support.
The final included five separate sections of theory and practical tests – completed to strict timescales and covering the entire range of disciplines involved in running an MAN franchise.
DSV Commercials, which holds the MAN servicing and repair franchise for the north Lincolnshire area, has been an award winner in the past with MAN Truck & Bus UK.
The accolade follows a series of rigorous theory and practical tests of more than 1,000 MAN servicing and repair franchises in one of five regional 2010 Service Quality Award competitions.
DSV Commercials was announced as the overall winner of Region North, comprising the UK, Ireland, Norway, Denmark, Finland and Iceland.
The South Killingholme team was captained by Director Chris Marshall and included Parts Manager Mick Mason, Service Manager Steve Gollings and Contract Administrator Ian Spencer.
Marshall said: “We’re very, very proud, especially as this is the first time we’ve entered the competition. We’ve always performed at the highest level, but it’s nice to be formally recognised for our hard work and achievements.”
The qualifying rounds featured various themed tests on policies and procedures, technical issues and parts supply and customer service and support.
The final included five separate sections of theory and practical tests – completed to strict timescales and covering the entire range of disciplines involved in running an MAN franchise.
DSV Commercials, which holds the MAN servicing and repair franchise for the north Lincolnshire area, has been an award winner in the past with MAN Truck & Bus UK.
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